Privacy Policy

Last Updated: 25th Feb 2025

1. Introduction

Welcome to ClapSMS ("Website"), operated by Papaclap Group Pty Ltd (ABN: 87 612 053 139) ("we," "us," or "our"). We are committed to protecting the privacy of our users and ensuring that personal information is handled responsibly in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection of Personal Information

We collect and store personal information that you provide when using ClapSMS, including but not limited to:

  • Account Information: Name, email address, and password when registering an account.
  • Phone Numbers: The phone numbers you provide to send SMS or WhatsApp messages for marketing or order updates.
  • Device and WhatsApp Integration Data: Information related to the integration between your Android device or WhatsApp account and our service.
  • Website Usage Information: We use Google Analytics to collect data regarding how users interact with our website, including IP addresses, browser types, and visit durations.

3. Use of Personal Information

We use your personal information to:

  • Provide and improve our integration services;
  • Facilitate SMS and WhatsApp message transmissions for marketing and order updates;
  • Securely store and manage customer phone numbers;
  • Monitor website performance and user experience via Google Analytics;
  • Monitor and prevent fraud or spam messages using AI moderation;
  • Comply with legal obligations.

4. AI Moderation for Fraud and Spam Prevention

We use AI moderation to monitor and prevent fraud or spam messages. Our AI moderation system is provided by OpenAI. For further details on how OpenAI processes data, please refer to OpenAI's Privacy Policy.

5. Disclosure of Personal Information

We do not sell, rent, or share customer data with third parties, except in the following circumstances:

  • When required by government authorities, regulatory agencies, or law enforcement bodies to comply with legal obligations.
  • When necessary for technical support, security enforcement, or fraud prevention.

6. Data Security

We take reasonable measures to protect personal information against unauthorised access, disclosure, or misuse, including:

  • Secure storage of phone numbers and customer data;
  • Encryption of sensitive data where applicable;
  • Regular security assessments and updates.

Despite our efforts, no online service can be completely secure, and we encourage users to take precautions when sharing sensitive information.

7. Use of Google Analytics

We use Google Analytics to monitor website traffic and improve user experience. Google Analytics collects anonymous information, such as pages visited and time spent on the site. You can opt out of Google Analytics tracking by using Google's opt-out tools.

8. Access and Correction of Personal Information

You may request access to or correction of your personal information held by us by contacting info@papaclap.com. We will respond to your request within a reasonable timeframe and may require verification of your identity.

9. Retention of Personal Information

We retain personal information for as long as necessary to provide our services and comply with legal obligations. When no longer needed, data is securely deleted or anonymised.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and we encourage you to review it periodically.

11. Contact Us

For any privacy-related inquiries, concerns, or complaints, please contact us at:

Papaclap Group Pty Ltd
Email: info@papaclap.com

We will respond to privacy concerns in accordance with applicable laws and within a reasonable timeframe.

By using ClapSMS, you acknowledge that you have read, understood, and agreed to this Privacy Policy.